Recently I've received quite a few messages about the 'Water in the Charging Port' error on newer Fire tablets.
This error stops you from charging the device and sometimes seems to appear randomly - even when there is no chance of moisture being present!
In this article I've pulled together all the possible solutions to the problem. Some of these have come from fellow Fire owners who have managed to fix their devices.
I hope you find them helpful.
Before trying any of the solutions mentioned here, make sure you rule out the possibility that the charging port could - in fact - have come into contact with water.
It doesn't even need to be a lot of water - high humidity levels can sometimes trigger this warning.
If your Fire may have moisture in it, you could initially try shaking it out and leaving it for 48 hours as Amazon suggests. Alternatively, try the tips in my Kindle Fire Water Damage article.
Simply warming up the device can help, too.
One of the easiest and safest ways to do this is to turn the device on, at full brightness. Make sure the screen is set to stay awake for the maximum amount of time.
If you leave it plugged in, you can stop it from going to sleep at all - read this article to find out how.
This should gently warm your tablet and its components, hopefully drying out any moisture that may be present.
Sometimes, a faulty charger can trigger the moisture alert - either because it has been damaged by water itself or simply because it's not working properly.
Try using a different charging cable (I always like to keep a couple spare for this very reason!).
For future use, you might even want to think about getting a magnetic charger. I find them really useful for avoiding common problems with the charging port!
Sometimes, the presence of debris in the charging port can trigger the moisture-detected warning. Even a small amount of dust can cause the problem.
Whilst you can use a Q-tip or folded napkin to gently clear out the port, I prefer to use compressed air (from Amazon). It's brilliant for cleaning dust from electrical components. Take care not to hold down the nozzle - you should need just a couple of short bursts.
Here are some methods suggested by other Fire users that have worked for them when faced with the dreaded 'Water in Charging Port' alert.
Simply ignore the warning and leave the charger plugged in. It may start charging by itself after a few minutes (several users found this to be the case).
Occasionally the warning can be triggered by a software glitch, so make sure your software is up-to-date.
To do this, open your settings and go to Device Options -> System Updates.
You will see which version of the software is currently running and a button to check for updates. If any are available you will then be given the option to install them.
Once they are installed, power off your device and restart it, then try charging it again.
Turn on Bluetooth. That's it! You don't even need to connect it to anything.
Strange as it sounds, this simple tip worked for several users.
Uninstall any recent apps. If this is a new problem, then there is a small chance that an app may be triggering it.
If the 'Check Charging Port' error is a recurring problem and your Fire is still under warranty, then I recommend contacting Amazon's customer service department to request a replacement device.
You may also like to:
I ♥ My Fire!
Hand Illustrations provided by GestureWorks® (www.gestureworks.com). Aren't they perfect?