Although at first glance it may appear that I work for Amazon Support, in fact I don't! I'm just a Kindle Fire Fan who loves sharing tips, tricks, tutorials, and more. (See my disclosure page for details.)
If you have a Kindle Fire issue, the fastest way to receive help is to contact Amazon's Customer Service department directly.
Let me show you how!
First, thank you to all of my wonderful website fans (that's you!) who have shared with me your Kindle Fire joys and sorrows!
It's such a pleasure to read all of your emails, comments, and posts. :) Except I do feel bad for any troubles or struggles you may be having with your beloved Kindle Fire.
Personally, I would love to help each and everyone of you with your Kindle Fire problems. However, that is an impossible task since there are tens-of-thousands of you and just one little ol' me (well, I do have an assistant helping me now).
Each month I receive hundreds of questions and comments from my amazing site visitors- which I love, of course!- but there is no way I can be the personal Kindle Fire tech support guru for all of you.
No matter how much I might wish to spend my entire day troubleshooting and figuring out each and every issue, I just can't- my health, family, and sanity can't take all that pressure.
Thankfully, I don't need to. Do you know why? Because Amazon PAYS hundreds (if not thousands) of individuals to BE your Kindle Fire help!
Amazon trains their staff, provides them with access to each version of the Kindle Fire that Amazon has sold to the public, and has the structure and support to handle the huge volume of requests they receive.
So please understand that there's only so much I can do, even though I wish I could do more.
Now, there are TONS of pages to help you on this site, so please take some time to browse my very organized Site Map, my FAQ list, read through the answers I've posted in the comments section at the bottom of most pages, or just search my site and you might find just what you're looking for.
However, if you don't, you can contact Amazon to get some of that support you need!
Alright, to start let's talk about Amazon's Mayday service.
If the Kindle Fire you're experiencing a problem with has Mayday, and you can access it (meaning your tablet isn't locked up, frozen, or unresponsive), then I'd suggest trying it out.
Mayday is an on-tablet support feature where you connect with an Amazon Customer service technician who will be viewable on your screen. They won't be able to see you* but they'll be able to see and interact with your Kindle Fire's screen.
*If you turn on the front-facing (web) camera anything it sees will show on your Kindle Fire screen and anything on the screen can be seen by the tech, thus if you have it pointing at your noggin' they'll see your lovely face.
The following Kindle Fire tablets have the Mayday feature:
If you're not sure which Kindle Fire tablet you have, I have a whole page, plus infographic, dedicated to helping you figure it out.
Although the HD Kindle Fire tablets don't have Mayday, they do have something else, so keep reading to learn more!
To access Mayday On the Kindle Fire HDX 7", slide down the quick settings menu, and you should see the Mayday icon, tap it:
For the Kindle Fire HDX 8.9" (both models) when you slide down the quick settings menu, you should see a Help icon, tap it:
(Why Amazon can't be consistent with how they do things is beyond me. *grumble grumble*)
Both of the above actions will take you to the Mayday screen:
When you open this screen and the orange button loads and shows "Connect" then you'll be able to talk with a tech support person.
For those of you who have a parental control password set (which I recommend to anyone with children in their home) you'll need your password to connect to the "live video help".
As you can see in the picture above, there are icons for Wireless, User Guide, Phone & Email, and Tutorials. The Wireless button lets you turn on and connect to a wireless signal.
Go ahead and check out the User Guide and Tutorials as there's lots to learn from each of these.
The Phone & Email option lets you contact Amazon Support by, as you can guess, phone and email. :)
If you tap the orange "Connect" button (and enter your password if applicable) you'll be connected to an Amazon tech support advisor.
Below is an example of this from when I used Mayday. Although these images are from my Fire Phone, the Mayday service works the same either way.
The customer support window begins to load and you'll see "Tech Advisor Joining":
The Tech Advisor was able to show me where to tap my screen to select the "Phone", LOL:
Once the Tech Advisor is connected to your tablet, they'll be able to interact with you (by voice through your Kindle Fire's microphone and speakers) and on your screen.
Obviously, you can mute and end the call at your convenience.
The Tech Advisor who helped me in the above situation was great to work worth. He was pleasant and able to answer my question. Although it wasn't the answer I wanted, since the feature I was looking for wasn't available on my Fire Phone, I still received the help I needed. Thanks, Amazon Tech Advisor!
Although the following section is directed at owners of the Kindle Fire HD, if you have the HDX you can still learn how to contact Amazon Support by email or phone from your tablet. On your HDX just tap the Phone & Email button from the Mayday screen (shown above) and the rest of the steps are very similar to this next part.
For those of you who own a Kindle Fire HD you won't have access to Mayday support, however, you'll still be able to use your tablet for help.
Just swipe down the quick settings menu and tap "More...":
Now tap the top option, "Help & Feedback":
This brings up the Help & Feedback page:
On this screen you'll have access to:
Feel free to check out each feature later, but for now, let's go to the Customer Service option.
From here you'll need to tap the "Select an issue" drop down:
This gives you a list of options to choose from:
For this example I'll tap on "Apps". This gives me a second drop down option where we'll need to "Select issue details":
Here's what the list of additional issues under "Apps" is like:
After selecting your issue's "details" you'll be offered a piece of advice, under the "Did You Know?" section, that may or may not be helpful:
If that doesn't help you out, you can select either the Email or Phone button to contact Amazon's customer support directly.
If you choose Email, you'll see the following screen where you can type up your issue and then hit "Send E-mail" to magically (well, not really) send your Kindle Fire problem to Customer Service:
And here's the screen for the phone option where you can select your country, enter your number, and request to be called immediately (more or less) or in five minutes:
If you're an "International customer" please note the bottom of the screen where it gives you the phone number where you can reach Amazon's Customer Service at 1-206-266-2992 and that "Charges may apply".
But what if your Kindle Fire problem is so severe you can't even get to the Mayday/Help screen? Or maybe you don't have your tablet with you, or perhaps you just prefer the old fashioned online support method?
Okay, I'll show you that too. :)
Just go to amazon.com/contact-us
You'll need to login to your Amazon account, but once you do you should see help options for:
Tap on "Fire and Kindle":
This loads a list of all your Kindle Fire devices. Find the one you're having issues with and tap on it:
Under #2, select the drop down box and choose which issue most closely matches the Kindle Fire problem you're experiencing:
Depending on which issue you select, you may or may not have to select additional issue details. You'll probably see some advice that may or may not be helpful under a section called "Did You Know?".
Go ahead and read that and if it doesn't fix the problem, select Email, Phone, or Chat to contact Amazon Support:
When you select one of these three options, you'll be given additional instructions similar to what I showed earlier.
Just follow the on-screen directions, hit the submit button, and you'll be connected with Amazon Support.
And that's how you reach Amazon's friendly customer service personnel! They'll help you to the best of their ability.
As I said earlier I really do enjoy, and appreciate, you contacting me but for almost-instant help it's quicker to contact Amazon's 24/7 customer support.
Good luck with your issue, and please feel free to tell me all about your experience in the comments below. :)
I ♥ My Fire!
Hand Illustrations provided by GestureWorks® (www.gestureworks.com). Aren't they perfect?